Privacy Notice
Fort Advice Bureau Ltd
Who We Are
Fort Advice Bureau Ltd
Saxon House, 27 Duke Street,
Chelmsford, Essex CM1 1HT
Phone: 01245 203495
Email: fab@fort-ab.co.uk
What Information We Collect
We collect information about you to help with mortgage and insurance advice. This includes:
- Your name, contact details, and basic personal information
- Financial details (to prevent fraud and follow the law)
- Health information (for insurance advice)
- Details about your property (for mortgage purposes)
- Information collected when you use our website (see our Privacy and Cookies Policy)
How We Get Your Information
We usually get your information directly from you when you ask for mortgage or insurance advice.
Sometimes, we get information from lenders or insurance companies to help us give you the best advice and service.
How We Use Your Information
We use your details to:
- Give you mortgage and insurance advice
- Help set up and manage your mortgage or insurance products
Who We Share Your Information With
We may share your information with:
- Lenders and insurance companies (we will tell you who during the process)
- Financial regulators like the FCA
- Law enforcement agencies if required by law
- Our trusted systems that help us manage your information securely
How We Keep Your Information Safe
Your information is stored securely on our systems and only kept as long as the law says we must. When we no longer need it, we delete it safely.
Your Rights
You have the right to:
- See the information we hold about you
- Ask us to fix any mistakes
- Ask us to delete your information in some cases
- Ask us to limit how we use your data
- Object to how we use your data in some situations
- Get a copy of your information or have it sent to someone else
If you want to use any of these rights, please email us at fab@fort-ab.co.uk. We’ll respond within one month.
Questions or Complaints?
If you have any questions or want to complain about how we handle your information, please contact us at fab@fort-ab.co.uk.
If you’re not happy with our response, you can contact the Information Commissioner’s Office (ICO):
ICO Address:
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk
Complaints
We’re committed to providing excellent service, but if something isn’t right, we want to hear from you.
You can make a complaint by contacting us:
In writing:
Fort Advice Bureau Ltd
Saxon House
27 Duke Street
Chelmsford
Essex CM1 1HT
By phone: 01245 203495
By email: complaints@fort-ab.co.uk
If we’re unable to resolve your complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service. You can find more information at:
👉 www.financial-ombudsman.org.uk